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Is the Cost of a System Worth the Price of Convenience?

Is the cost of a system worth the price of convenience? This question is something that I've been ruminating on after a brief discussion with one of my close friends. Scenario: My close friend, let's call her Kitty, has been applying for jobs. One particular company, a small to medium sized company (464 stores with 11,800 employees as of 1 October 2015), allows interested applicants to view open positions online. Kitty found several positions in which she was interested and proceeded to apply. Now, you would expect, like many systems, that Kitty would be redirected from the company employment website to some sort of under-thought, poorly customized employee application system powered by Oracle (you know, Taleo? Yup..it's Oracle). In this instance, that was not the case: She provided her email address and was then emailed  a fillable .PDF application which she was expected the send back electronically to the company email address provided. Pause: They want Kitty, the